Building a stronger community with the Taco Bell team

The Coles Group is family owned and operated and we are looking for our next “Rock Star” employees. Our goal is to provide a work/life balance for our team members. We offer flexible hours so you still have time to enjoy the things you want to do. Apply now and see the endless opportunities we have to offer!

SUCCESS FACTORS

• You value customer service and positively impacting guest experiences
• You work well in a fast-paced environment
• You practice high quality food and cleanliness standards
• You bring an upbeat energy to the team
• You commit to timeliness and a sense of urgency
• You provide ongoing coaching and feedback to hourly employees

Job Type: Part/Full-time

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Experience: Previous experience is not required

The Coles Group is locally owned and operated, we are committed to support, service and strengthening communities and promotes a positive, energetic work atmosphere encouraging personal and professional growth and success. As an Assistant General Manager (AGM), you will be working with the RGM and be responsible for the hands-on day-to-day activities of the restaurant and maintaining initiatives in the areas of administrative responsibilities, Interviewing, hiring & training, Performance reviews, Product Quality and Maintenance while usually working a 50-hour work week.

Responsibilities and Duties

• Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Recruiting, interviewing, and hiring team members
• Conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans
• Has authority to hire and fire (or participate in those decisions)
• Champions recognition and motivation efforts

Qualifications and Skills

• Excellent communication skills, management/leadership and organizational skills.
• Attendance and Punctuality a must
• Operating of computer systems.
• Basic Math skills
• Complete training certification
• Enthusiasm and willing to learn
• Team player
• Commitment to customer satisfaction
• Have a strong work ethic

Job Type: Full-time

Experience: 3 Year (Required)

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

The Coles Group is locally owned and operated, we are committed to support, service and strengthening communities and promotes a positive, energetic work atmosphere encouraging personal and professional growth and success.

Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It’s easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the Live Más energy and passion of people serving people.

What is “Live Más”?
Equally important to the job role and responsibilities is making sure Area Coach can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

About the Job
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
  Leads performance management process for all employees in their restaurant
• Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager’s and Team Members

Deliver a Consistent Customer Experience

• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $500k – $2.0m restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
• Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans

Minimum Requirements: Is This You?

• High School minimum,
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Why Taco Bell?

We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with Más!

• We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity and believe all people can make a difference

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

The Coles Group is locally owned and operated, we are committed to support, service and strengthening communities and promotes a positive, energetic work atmosphere encouraging personal and professional growth and success.

Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It’s easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the Live Más energy and passion of people serving people.

What is “Live Más”?
Equally important to the job role and responsibilities is making sure Area Coach can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.

About the Job
Reporting to the Director of Operations, The Area Coach oversees the people, processes and operations of 3-8 Taco Bell restaurants in their area. This includes training, coaching and supporting managers managers through plannning, goal setting, and utilizing success routines. Focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.

Job Description: The Day-to-Day

Build People Capability

• Leverage culture and people capability to fuel brand performance
• Recruit and equip the best operators in the world to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers
• Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leads performance management process for all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes

Deliver a Consistent Customer Experience

• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions
• Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback
• Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Partners with each Manager in the market to build sales over last year’s sales achievement.
• Works with Restaurant General Managers to develop and deliver unit-specific Annual Operating Plans

Minimum Requirements: Is This You?

• AA/undergraduate degree or equivalent industry experience
  Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Exhibits great leadership behaviors around, providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
• Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Leadership skills that exhibit an adaptable and resilient coaching style
• Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability
• Basic business math and accounting skills, and strong analytical/decision-making skills
  Three to five years of successful, high sales volume, operational management experience in the
• Quick Service Restaurant industry or retail environment
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with Más!

• We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity and believe all people can make a difference

“You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”